Practical, efficient, entertaining, hands-on, customized or off-the-shelf courses in conflict management, negotiation, facilitation and mediation

Janine is a sought-after trainer in Ontario and offers courses on many topics including conflict management, negotiation, mediation, facilitation, and assertiveness training. She teaches groups from 6 to 35 people and builds customized courses for business, non-profit organizations and public authorities.

Her clients include the City of London, Ontario Professional Planners Institute, UWO Continuing Studies, St. Thomas Elgin General Hospital, City of Toronto, General Dynamics and various ministries of the Ontario Government.

Courses include a wide variety of teaching methods geared towards adult learning - individual exercise, small group discussion, videos, large group discussion, role plays, and case studies. Janine's courses always generate excellent feedback from participants who find her teaching engaging and informative.

If your organization is interested in training please refer to the Corporate Training page.

Individuals seeking one-on-one training in conflict management, negotiation, facilitation or mediation may want to look at the Conflict Coaching page.

Certified by the ADR Institute of Ontario

Janine's Alternative Dispute Resolution courses are certified by the ADR Institute of Ontario

More about Janine Higgins

Learn more about Janine's wide ranging areas of practice by browsing individual pages. If your situation requires immediate consultation please telephone her at 519-439-5136 or email her at Email: janine(at)

For Individuals

Please go to UWO Courses page if you are an individual wishing to find out more about Janine's courses.

Janine Higgins - Mediator ( a photo portrait )


On behalf of our branch, I would like to thank you once again for an excellent workshop. I was still getting extremely positive responses from staff when I walked into the office this morning.

Leo Amore, Manager, Facilities Management Unit, Ontario Ministry of Government Services.